6/7/2023 0 Comments Dumbo moving and storage![]() Moving is stressful and expensive enough without having to deal with day-of-moving scams, careless movers that break your stuff, and movers that won't do the job you paid them for. ![]() I used to recommend them but now I strongly recommend you look elsewhere. Something must have changed in management because they no longer hire professional movers and act in a very dishonest way. I had actually used Dumbo twice before, about 7 and 4 years ago, and thought they were good, no complaints. They have reluctantly given a small, partial refund for not packing the kitchen, but refuse to replace the chair they carelessly broke. After the move, they have been unapologetic and I've had to fight for every inch. Since they had all our items and we needed to be out of the apartment that day, I felt compelled to pay them to complete the move and not break more of our stuff. The movers also, halfway through packing up our apartment, demanded additional payment for "15-20" extra boxes when there were at most 5 extra medium boxes, and falsely claimed our two-story move was actually a three-story move that required additional payment, in cash. They also didn't wrap or protect our nice dining chairs in any way, resulting in one of the wooden legs breaking during the move. The movers basically didn't want to do it (neither did we, that's why we paid for the service), so they didn't do it. During the move, they failed to pack up any of the fragile cups, glasses or bowls we had paid for them to pack, leaving me to finish the move myself. We also expected them to treat our items with some level of care, especially those that were more fragile. We paid for packing up of our kitchen to avoid wrapping all the fragile items. We hired Dumbo for our April 30 move from Brooklyn.
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